Field Service Management Overview
NetSuite FSM manages field service operations including work orders, scheduling, dispatch, and mobile workforce.
FSM Capabilities
- Service work order management
- Technician scheduling and dispatch
- Route optimization
- Mobile app for field technicians
- Parts and inventory tracking
- Service contract management
Coming Soon
This appendix is under development. Full content will include work order setup and mobile app configuration guides.
Service Work Orders
Create and manage service work orders with customer equipment, service items, and labor tracking.
Scheduling & Dispatch
Visual scheduling board for assigning work orders to technicians based on skills, location, and availability.
Mobile Application
Field technicians use the mobile app for work order details, time entry, parts consumption, and customer signatures.
Service Billing
Generate invoices from completed work orders with labor, travel, and parts charges. Support for flat-rate and T&M billing.