What is NetSuite?
Cloud ERP overview, unified platform concept, how it differs from legacy systems, and the Oracle relationship.
The Cloud ERP Pioneer
NetSuite is the world's leading cloud-based Enterprise Resource Planning (ERP) system. Founded in 1998 (originally as NetLedger), it was one of the first business applications built entirely for the cloud—years before "cloud computing" became a mainstream concept.
Unlike traditional ERP systems that require on-premise servers, IT staff, and complex upgrade cycles, NetSuite runs entirely in the cloud. This means:
- No hardware to purchase or maintain
- Automatic updates twice per year
- Access from anywhere with an internet connection
- Built-in disaster recovery and redundancy
- Subscription-based pricing (OpEx vs. CapEx)
The Unified Platform Concept
NetSuite's core philosophy is "one version of the truth." Rather than bolting together separate systems for accounting, CRM, inventory, and e-commerce, NetSuite provides a single unified platform where all modules share the same database.
flowchart LR
subgraph TRADITIONAL["TRADITIONAL APPROACH"]
direction TB
A1["Accounting
System"] --> M["Integration
Middleware"]
A2["CRM
System"] --> M
M --> A3["Inventory
System"]
M --> A4["E-Commerce
Platform"]
end
subgraph NETSUITE["NETSUITE APPROACH"]
direction TB
NS["NetSuite
SINGLE DATABASE"]
NS --- F["Financials"]
NS --- C["CRM"]
NS --- I["Inventory"]
NS --- E["E-Commerce"]
end
style TRADITIONAL fill:#fef2f2,stroke:#ef4444,color:#1a1d23
style NETSUITE fill:#ecfdf5,stroke:#22c55e,color:#1a1d23
style NS fill:#6366f1,stroke:#4f46e5,color:#ffffff
style M fill:#fecaca,stroke:#ef4444,color:#1a1d23
Traditional Problems
Data silos, integration maintenance, multiple vendors, inconsistent data
NetSuite Benefits
Real-time visibility, no data reconciliation, unified reporting, single vendor
Core Functional Areas
Financial Management
General ledger, accounts payable/receivable, fixed assets, revenue recognition, multi-currency, multi-subsidiary consolidation.
Order Management
Quotes, sales orders, invoicing, returns, drop shipping, order orchestration.
Inventory & Supply Chain
Inventory management, demand planning, purchasing, vendor management, warehouse management.
CRM
Lead management, opportunity tracking, customer 360, marketing automation, customer service.
E-Commerce
SuiteCommerce for B2B and B2C web stores integrated with inventory and order management.
Human Resources
SuitePeople for employee records, payroll, time tracking, performance management.
NetSuite vs. Legacy ERP Systems
| Aspect | Legacy ERP | NetSuite |
|---|---|---|
| Deployment | On-premise servers | Cloud (SaaS) |
| Upgrades | Major projects (every 5-7 years) | Automatic (twice yearly) |
| Customization | Source code modification | Configuration + SuiteCloud |
| Access | VPN or office network | Any browser, anywhere |
| Cost Model | Large upfront + maintenance | Subscription (monthly/annual) |
| IT Requirements | Database admins, server admins | Functional admin (no IT) |
| Integration | Complex, custom code | Standard APIs (REST, SOAP) |
The Oracle Relationship
Oracle acquired NetSuite in November 2016 for $9.3 billion. However, NetSuite continues to operate as a distinct product with its own roadmap, support, and development team. Key points:
- Separate product: NetSuite is not Oracle ERP Cloud—they are different products for different markets
- Mid-market focus: NetSuite targets growing businesses; Oracle ERP Cloud targets large enterprises
- Continued investment: Oracle has significantly increased NetSuite R&D and global expansion
- Infrastructure benefits: NetSuite leverages Oracle Cloud Infrastructure for enhanced performance and security
The Oracle acquisition scared some customers initially, but the reality has been positive. NetSuite has maintained its identity while gaining enterprise-grade infrastructure and accelerated feature development. When prospects ask about Oracle, emphasize that NetSuite remains purpose-built for mid-market agility—it's not being "enterprise-ized."
The NetSuite Ecosystem
Partner network, SuiteCloud platform overview, SuiteApp marketplace, and implementation resources.
The Partner Network
NetSuite relies heavily on partners to sell, implement, and support the platform. Understanding the partner ecosystem helps you navigate your implementation options.
Partner Types
| Type | Description | When to Engage |
|---|---|---|
| Solution Providers | Full-service partners who sell, implement, and support NetSuite | New implementations, full lifecycle support |
| Alliance Partners | Large consulting firms (Big 4, regional firms) | Enterprise implementations, complex requirements |
| BPO Partners | Business Process Outsourcing—accounting, payroll services | Outsourced operations on NetSuite |
| Technology Partners | ISVs who build SuiteApps and integrations | Specific functionality extensions |
| Referral Partners | Accountants, advisors who recommend NetSuite | Initial evaluation and selection |
Finding the Right Partner
- Industry expertise: Look for partners with experience in your vertical
- Implementation count: Ask how many similar implementations they've done
- Team continuity: Will the sales team be involved post-sale?
- References: Always speak with 2-3 current customers
- Geographic alignment: For multi-location, ensure they can support all regions
The SuiteApp Marketplace
SuiteApps are pre-built applications that extend NetSuite functionality. They're reviewed by NetSuite and follow "Built for NetSuite" standards.
SuiteApp Categories
- Shipping & Fulfillment: ShipStation, EasyPost, FedEx, UPS
- Payment Processing: Stripe, PayPal, Authorize.net
- Tax Compliance: Avalara, Vertex, Taxjar
- Document Management: DocuSign, PandaDoc
- EDI: SPS Commerce, TrueCommerce
- iPaaS: Celigo, Boomi, Workato
- Industry-Specific: Manufacturing, retail, nonprofit verticals
SuiteApps are third-party products with their own licensing, support, and update cycles. Before installing:
- Verify compatibility with your NetSuite edition
- Understand the pricing model (per user, per transaction, flat fee)
- Check the vendor's support responsiveness
- Test in Sandbox before Production
Implementation Resources
NetSuite Direct Resources
- SuiteAnswers: NetSuite's knowledge base with articles, videos, and guides
- NetSuite Help Center: In-product help accessible via "?" icon
- SuiteTraining: Formal courses and certifications
- User Groups: Regional and vertical-specific user communities
- SuiteWorld: Annual conference with training and networking
Community Resources
- Reddit r/Netsuite: Active community for questions and discussions
- Stack Overflow: SuiteScript technical questions
- LinkedIn Groups: NetSuite Professionals, NetSuite Users
- YouTube: Vendor channels, consultant tutorials
The NetSuite ecosystem is your friend. Before building custom solutions, always check if a SuiteApp exists—it's usually cheaper and faster than custom development. The best implementations leverage existing ecosystem solutions and only build custom where truly needed.
Editions & Licensing
Starter, Standard, Premium, Enterprise editions. User types, module licensing, and cost considerations.
Content continues following the same component-based pattern...
Account Types
Production, Sandbox, Development, and Release Preview accounts.
Content continues following the same component-based pattern...
The SuiteCloud Platform
SuiteBuilder, SuiteFlow, SuiteScript, SuiteTalk, SuiteAnalytics overview.
Content continues following the same component-based pattern...
